Empathic soft skills: - Avoid making judgements - Listen deeply, trying to understand the needs and interests of each party - Phrase questions sensitively, to ensure the party does not feel questioned - Avoid making assumptions - Use questions to obtain a picture that is as complete as possible - Be aware of your own emotions and biases, and put them aside - Guide the conversation in such way that it stays at the rational level, avoiding going down the emotional level - Ask questions aimed at uncovering the motivations, needs and interests of the other party, trying to shift the initial position of the first party in relation to the other
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Dear Matias,
well done. I believe that a question has often more value than a proper statement, or a question can also be a perfect statement, namely of the individual’s competence on how to have a conversation. I think it is very important that a question does not include a hidden assumption. This is why I really like that you said: ‘phrase questions sensitively’.
BR, Daniel